Faqs
Questions About InstaLex?
InstaLex?
Find clear answers about finding legal support, booking consultations, McKenzie Friends and how InstaLex works.
What is a McKenzie Friend?
A McKenzie Friend is someone who can provide practical
assistance to a person representing themselves in court, such as helping with papers, taking notes and offering quiet advice. They do not automatically have a right to speak for you.
Is InstaLex a law firm?
No. InstaLex is a platform connecting customers with independent McKenzie Friends.
Can a McKenzie Friend represent me in court?
Usually, you speak for yourself. A McKenzie Friend cannot normally address the court unless the court gives permission, and cannot conduct litigation or other reserved legal activities without the necessary authorisation or exemption.
How does matching work?
We use the details and preferences you provide to identify suitable participating providers. A match is not a guarantee that a provider will accept your enquiry.
Can I get help online?
Yes. You can request remote support, and Get Help Nowconsultations take place by video.
How much does Get Help Now cost?
25 minutes costs £65, 45 minutes costs £95 and 60 minutes costs £115. You will see the total before you pay.
When will my consultation begin?
Get Help Now is designed to connect you quickly. We aim to connect you within 60 minutes, subject to availability and the service terms. We will show your request status while we look for a provider.
What if nobody accepts my request?
We will tell you if we cannot find a provider andexplain the applicable refund arrangements.
Do I pay InstaLex for ongoing support?
Any separate ongoing-support fees should be discussed and agreed with the independent McKenzie Friend. Your matched provider can explain their services and prices.
How do I contact support?
Use the Contact / Support page and include your enquiry or consultation reference if you have one.
Can I leave a review?
Yes. After an eligible completed interaction, you may be invited to share feedback about your experience.
Are McKenzie Friends regulated solicitors?
Not necessarily. McKenzie Friends are not subject to a single statutory professional regulator as McKenzie Friends. Always read a provider’s profile and ask about their experience and qualifications.