Complaints
We want to hear your concerns — If something has gone wrong with InstaLex or your experience with a provider, please tell us so we can review it.
What happens next? — We will acknowledge your complaint, review the information provided and contact you if we need more details. We will explain the outcome and any next steps. Concerns about independent providers may be considered under InstaLex Provider Standards.
Make a complaint — Complete the form below with as much detail as you can. If your concern relates to a consultation or enquiry, include its reference.